Position : Customer Service Representative

Posted on  May  20 ,  2019

America II Electronics is one of the world’s largest distributors of electronic components headquartered in St. Petersburg, Florida, with operations throughout the U.S., Europe, and Asia.  We are searching for a Customer Service Representative that will be responsible for handling internal and external customers, by providing helpful information, answering questions and responding to complaints.

 

Duties and Responsibilities

 

  • Handling customer complaints and providing appropriate solutions and alternatives within established time limits; follow up to ensure resolution.

  • Processing of RMA’s and RTV’s.

  • Managing high call volume.

  • Identifying and assessing customer needs to achieve satisfaction.

  • Maintaining records of customer interactions and process customer accounts.

 

 

Qualifications

 

  • High school diploma with minimum 2-3 years’ experience in a customer service environment required

  • Strong phone communication skills and active listening

  • Familiarity with CRM systems and practices

  • Excellent follow-up communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

 

 

America II offers a complete benefit package including; medical, dental, vision, paid vacation and personal/sick days, 50% employer matching 401(k).   To learn more and apply on-line go to www.americaii.com  EOE/DFW

 


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