“America II Electronics does not separate quality as a side issue. We are raising the standard for independent distribution of electronic components through continuous improvement. We will provide our customers with the best quality in the electronic distribution industry.”
View summaries within our Quality Manual:
Management Responsibility
Quality Objectives are established to implement the quality policy, to meet requirements for product and processes, and to improve quality system and performance as well as customer satisfaction.
America II Electronics, Inc. US (Headquarters), America II Europe Ltd., America II Asia and America II Japan Inc. maintain their quality systems in order to meet Corporate Objectives as well as their own quality objectives. These objectives are established by the Management team who has empowered all employees within the organization to work within established quality guidelines to attain these goals.
Quality objectives will be living criteria established for the personnel of all America II locations. These goals will be monitored through the use of the quality system measurements stated within this manual and supporting procedure. As these goals are achieved, new goals will be established to maintain a constant improvement for the quality system within the organization.
America II Corporation, the parent company of America II Electronics, Inc. “US” (Headquarters), provides all Finance, Human Resource, IT, and Legal Services for all America II locations.
The organizational relationships of the personnel are defined by an organizational chart. Every individual and Manager is specifically responsible for the quality of their contribution. The President of America II Corporation defines the quality oversight as well as the quality audit function provided by the Corporate Quality Assurance Manager. Organizational Units:
Administration (America II Electronics, Inc. US Headquarters) is responsible for general management and oversight, negotiating and executing service contracts, and marketing of all locations into new marketplaces and/or customers.
Sales/Purchasing (All America II locations) is responsible for sales of end product, purchasing of end product and marketing of all locations into new marketplaces and/or customers.
Customer Service (America II Electronics, Inc. US Headquarters) is responsible for handling all post order customer requests and complaints, managing the Customer Special Instructions System and the oversight of Customer Service responsibilities for all America II locations.
Quality Assurance (All America II locations) is responsible for oversight and monitoring of all aspects of the Quality System and compliance with applicable standards and regulations. Quality Assurance is responsible for quality plans and procedures, surveillance of ongoing quality efforts and inspections within other departments, internal audits, inventory audits, quality training, quality improvement activities, document control and documenting problems for corrective action. The Corporate Quality Assurance Department is responsible for the oversight of all Quality Assurance responsibilities for all America II locations.
Import/Export Compliance (America II Electronics, Inc. US Headquarters) is responsible for the administration and assessment of all regulatory compliance processes, procedures, training and communication for all America II locations.
Warehouse Operations (America II Electronics, Inc. “US” Headquarters) utilizes Component Services and Logistics, Inc., as its Warehouse Operations Contractor for all handling, storage and processing of product.
Warehouse Operations (America II Europe Ltd., America II Asia and America II Japan, Inc.) handle, store and process product, utilizing their own on-site Warehouse Operations in addition to Component Services and Logistics, Inc..
All America II Warehouse Operations are responsible for the initial receipt of incoming boxes, handling of all product in stock, processing outgoing customer sales orders, transferring incoming product to permanent stock locations and final shipment/delivery of product, including the Quality Control function related to product conformance.
The America II Electronics, Inc. “US” (Headquarters), America II Europe Ltd., America II Asia and America II Japan, Inc. quality systems are reviewed quarterly, or more frequently as required to ensure their suitability, adequacy and effectiveness. The meeting is scheduled by the appointed Quality Representative or his/her designee and is attended by the appointed management representatives.
Records of Management Review Meeting Minutes are maintained at each specific location and are submitted to America II Electronics, Inc. US (Headquarters) Corporate Quality Assurance Department for review and document retention.
Corporate Quality Assurance Department functions include all ISO 9001:2000 oversight for America II Electronics, Inc. “US” (Headquarters), America II Europe Ltd., America II Asia and America II Japan, Inc. as well as Component Services and Logistics America II Electronics, Inc. “US” (Headquarters) Operations contractor.
The Corporate Quality Assurance Manager has the responsibility and authority for assuring that the requirements of ISO 9001:2000 are maintained. To facilitate the maintenance of all quality efforts, the Corporate Quality Assurance Manager reports directly to the President of America II Corporation.
Quality System
The Corporate Quality Assurance Manager maintains a documented quality system as described in the Quality Manual. The Quality Manual is the core document of the quality system at America II Electronics, Inc., America II Europe, America II Asia and America II Japan. It outlines the basic requirements of the quality system and the procedures and processes to be followed in our everyday business.
The documented quality system of America II Electronics, Inc. US (Headquarters), America II Europe Ltd., America II Asia and America II Japan Inc. consists of the following components .
Quality Policy Statement
Quality Manual, meeting the requirements of ANSI/ASQC 9001:2000
Quality Operating Procedures (QOP):
Document Control and Recordkeeping (QOP 4000)
Contract Review (QOP 7200)
Sales and Purchasing (QOP 7400)
Procurement of Excess and Customer Consigned Product (QOP 7400-1)
Measuring, Test Equipment and Calibration (QOP 7600)
Non-Conforming Product (QOP 8300)
Corrective and Preventive Action and Continuous Improvement (QOP 8500)
Internal Audit (QOP 8200)
America II Europe Ltd., America II Asia and America II Japan Inc. do no procurement of Excess and Customer Consigned Product therefore excluding (QOP 7400-1) Procurement of Excess and Customer Consigned Product.
America II Electronics, Inc. US Headquarters utilizes a Warehouse Operations contractor for the handling, storage and delivery of product therefore taking exception to Measuring, Test Equipment and Calibration (QOP 7600.)
Detailed Work Instructions/Flow Charts for critical operations are referenced within the Quality Manual and/or the Quality Operating Procedures.
Quality manuals and procedures are revised as required upon approval by the Corporate Quality Assurance Manager and the President of America II Corporation.
Quality Planning will consist of maintenance of existing quality plans and processes; continuous improvement of achieved quality; preventive action and integration of new types of product into the quality plan as defined in this section .
The maintenance of the quality plans will be a continuous process, and will be measured by both internal audits and customer input. It is the responsibility of America II employees to make Management aware of any shortcomings in quality plans.
Continuous improvement of achieved quality will be a part of the performance standards of each Management Representative and will be measured by customer comments, as defined within Corrective and Preventive Action and Continuous Improvement ( QOP 8500).
Preventive action will be instituted by Management and assisted, as needed, by the Corporate Quality Assurance Manager. Preventive action will be achieved and measured by requiring Management to identify the cause of any quality defect and the recommended preventive action, as defined in Corrective and Preventive Action and Continuous Improvement (QOP 8500) .
The Quality Plans and effectiveness will be reviewed during the Management Review Meetings.
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Document Control
The Quality Operating Procedures are accessible to all America II locations for viewing on the company Intranet.
Creation or revisions to all documentation will be executed in accordance with this section.
Quality Operating Procedures indicate the original date of issue, latest revision date, document control number and revision.
Quality Operating Procedures and subsequent changes are reviewed and approved by the Corporate Quality Assurance Department prior to publishing on the America II Intranet.
The Corporate Quality Assurance Department maintains the original copy of all Quality Operating Procedures and is responsible for revising and updating these procedures, as well as notifying employees of any changes.
It is the responsibility of the Corporate Quality Assurance Department to post the updated Quality Operating Procedures.
Training
All America II locations will provide the necessary training to supply each individual with the skills and knowledge to perform all assigned responsibilities.
Position descriptions identifying required educations, training and/or experience are maintained in the Human Resources Department and the Corporate Quality Assurance Department.
Department Managers and Supervisors are responsible to annually review personnel under their supervision to verify that they are properly trained and have reviewed the quality requirements effecting their position. Review forms will be used to identify any training issues and areas for improvement. The review will be used in comparison with previous reviews to determine progress made by the employee.
Department Managers and Supervisors are responsible to annually review personnel under their supervision to verify that they are properly trained and have reviewed the quality requirements effecting their position. Review forms will be used to identify any training issues and areas for improvement. The review will be used in comparison with previous reviews to determine progress made by the employee.
Department Managers and Supervisors use the Training Sign-In Sheet (TRF1801) to document the training time, description of training and employees present. This training is to include job specific product training that may be performed by the Supervisor/Manager or his/her designee.
Each America II location is responsible for the maintenance of their training database/training files. It is the Corporate Quality Assurance Departments responsibility to ensure these records are properly maintained. Sales & Purchasing
The individual Sales Representative (or Sales Assistant) has the authority and responsibility for selling, and once an order is obtained, supplying the documents needed to complete a customer order.
Sales Orders are accepted only after the Sales Manager has determined that they have the ability to meet the requirements. All contracts are to be reviewed and approved by the Sales Manager.
Changes to Sales Orders are subject to the same review and approval procedures as is required for the original contract or order. All such changes shall be documented as defined within Sales and Purchasing (QOP 7400).
The Buyer and individual Sales Managers or his /her designees have the authority and responsibility for purchasing the components needed to complete a customer order, if not available in any of the America II locations stock. Acquisition of the required components is done by either initiating a verbal purchase order followed by a computer generated Purchase Order Form or by the use of a hand written three part Purchase Order Form alone. Only those employees on the approved buyers list are authorized to purchase product.
Contract Review
A Director, Manager, or Management designee is responsible to review incoming Sales Orders and Purchase Orders to ensure that America II Electronics, Inc. “US” (Headquarters), America II Europe Ltd., America II Asia and America II Japan, Inc. have the capability to meet the contractual and order requirements defined within Contract Review (QOP 7200).
Warehouse Operations for the above locations are responsible to review the Sales and Purchase Orders to verify that they meet statutory and regulatory requirements as well as the contractual and order requirements for the handling, storage, packaging and delivery of product, including receiving and final inspection.
Design Control
America II Electronics, Inc., America II Europe Ltd. America II Asia and America II Japan, Inc. do no original design nor do they do any installation of end product.
Servicing
America II Electronics, Inc. US (Headquarters), America II Europe Ltd. America II Asia and America II Japan, Inc. does no original design nor does it do any installation or servicing of end product.
Product Identification and Traceability
When traceability is requested by the customer, prior to accepting a contract, All America II locations must first establish if such traceability can be provided. Where such traceability can not be provided, the customer is informed and a contract is not established. Where such traceability is available, the customer is informed and that portion of the contract is accepted. Upon establishment of the balance of the contract, product traceability is provided as specified by the customer.
Verification of identification and traceability is the responsibility of all America II locations Warehouse Operations .
Customer Supplied Product
Some product procured by America II Electronics, Inc. “US” (Headquarters), may be considered Customer Supplied Product. Product identified as “Excess Purchased” or “Customer Consigned” is limited to product received on consignment or the purchase of excess inventory. This product is processed in accordance with Procurement of Excess and Customer Consignment Product (QOP 7400-1).
Statistical Techniques
Statistical Process Control (SPC) will be utilized to control internal or customer related problems of a repetitive nature, which are defined in mathematical terms in accordance with this section. Internal or customer related problems of a repetitive nature, which are able to be expressed in mathematical terms, are defined as any cause of dissatisfaction in services provided or lapse in quality system implementation.
The use of Statistical Process Control is designated by the Corporate Quality Assurance Department and implemented only on those processes that have been approved and that lend themselves to the benefits of such an application.
Handling, Storage, Packaging and Delivery of Product, including Receiving and Final Inspection Procedures
America II Electronics, Inc. “US” Headquarters utilizes a Warehouse Operations Contractor for all handling, storage and processing of product. All processes are related to order processing; no direct product handling is done by America II Electronics, Inc. US (Headquarters). No manufacturing; value added service, original design or any installation or servicing of end product is conducted.
America II Europe Ltd., America II Asia and America II Japan, Inc. processes include sales, purchasing, product handling and order fulfillment. They do no manufacturing; value added service, original design or any installation or servicing of end product.
Inspection and Testing
America II Electronics, Inc. US (Headquarters) utilizes a separate division of America II Corporation as its Warehouse Operations Contractor for all handling, storage and processing of product. America II Electronics, Inc. US (Headquarters) America II Europe, Ltd. America II Asia and America II Japan Inc. Warehouse Operations are responsible for receipt, handling, storage, packaging and delivery of product. Warehouse Operations' is also responsible for Quality Control functions related to product conformance.
Inspection levels are determined based on the type of product, customer requirements, and/or vendor performance history. The Operations manager determines the inspection level based on the above information and ensures that copies of the Customer Special Instruction (CSI) Form (OPR 004) are available for reference by QC, if applicable.
During all phases of product handling, the inspection status is indicated by the physical location of the component and by its accompanying inspection record(s).
America II Electronics, Inc. US (Headquarters) conducts in-house solderability testing per customer request as well as for certifying solderability for product in stock . America II Europe, Ltd. America II Asia and America II Japan Inc. can make arrangements for testing to be conducted by an approved test facility at the request and cost to the customer.
Inspections records are maintained by the Warehouse Operations for all America II locations and are available to America II Electronics, Inc. US (Headquarters) upon request.
Control of Non-conforming Product
Product that does not conform to specified requirements is identified by the Operations contractor and segregated from stock to prevent inadvertent use. Non-conforming products are identified with a Non-Conforming Material Report (NMR1302) and handled in accordance with Non-Conforming product (QOP 8300). The Director of Purchasing, Director of Excess Purchasing or Director of Sales or their designees have the responsibility for review and disposition of non-conforming product.
The Corporate Quality Assurance Department maintains records of non-conformances and analyzes non-conformance trends as part of the Vendor Review Process.
Internal Quality Audits
Internal quality audits and follow-up actions are conducted in accordance with Internal Audit (QOP 8200 ) . The Corporate Quality Assurance Manager or his/her designee as well as the appointed Quality representative(s) for America II Europe Ltd., America II Asia and America II Japan, Inc. are responsible for the audit schedule, frequency of the audits, and composition of the audit team. The Corporate Quality Assurance Manager or his/her designee and the appointed Quality representative(s) for America II Europe Ltd., America II Asia and America II Japan, Inc. will conduct periodic and systematic audits utilizing personnel who are independent of the departments being audited.
Corrective and Preventive Action and Continuous Improvement
Continuous Improvement will be implemented to provide better ways of providing customer quality.
An employee who has a suggestion for Continuous Improvement is encouraged to make any suggestion to his/her Supervisor in the form of an email or the ISO/General Suggestion box located on the company intranet. All Continuous Improvement Suggestions are reviewed at Management Review.
Preventive Action will be implemented to prevent unsatisfactory quality from being delivered to the customer. Preventive actions will be based upon analysis of customer complaints/concerns and returns as well as and any other information or data which indicates a possible negative impact on customer service.
The sources of Continuous Improvement and/or Preventive Action can utilize all appropriate sources of information including, but not limited to work Instructions/Flow Charts and/or individual Quality Operating Procedures that affect product quality, audit results, quality records, service reports and customer complaints/concerns to detect, analyze, and eliminate potential causes of nonconformities.
Corrective Action
Corrective action is implemented as a result of any situation found to conflict with quality requirements and is carried out in accordance with Corrective and Preventive Action and Continuous Improvement (QOP 8500).
Corrective Action Requests are typically triggered by such events as failed inspections, customer complaints and/or product return, non-conforming delivery from a supplier, or a quality system audit finding.
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