Shannon Melara, Customer Service Manager

Since November 1999, Shannon Melara has been driven by complete customer satisfaction as an employee of America II. First as a Customer Service Representative, Shannon served as a liaison between America II's sales team and customers until receiving a promotion to the position of Lead Representative within the department.

November 2001 marked Melara's promotion to the head of Customer Service, where the mission of providing "the most positive, prompt, and helpful service in the electronics industry" shapes her daily activities and management style.